Privacy Policy

1. Introduction
At Precision Point Resumes (“we”, “us”, “our”), we are committed to protecting your personal information and being transparent about how we collect, use, store, disclose and protect it. This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and forms part of our Terms & Conditions.
By using our website and services, you acknowledge and consent to the practices described herein.

2. Who We Are & Contact Details
Business Name: Precision Point Resumes
Email: info@precisionpointresumes.com
For any questions or concerns about your personal information, please contact us via this email address.

3. Scope & Coverage
We collect, hold, use and disclose personal information in the course of our business operations. While many small businesses are exempt from some parts of the Privacy Act (for example if annual turnover is under AUD 3 million) we nonetheless adopt the APP standards as best practice and aim to operate transparently in line with them. Sprint Law+2OAIC+2
This Policy covers all personal information we collect and handle.

4. Information We Collect
We may collect the following categories of personal information for the purposes described below:

• Identifying Information: name, email address, phone number, postal address.

• Career Information: employment history, education, certifications, job preferences, target roles.

• Payment/Billing Information: billing address and payment method details (we never store full card numbers).

• Usage & Technical Data: IP address, device/browser details, time of visit, pages viewed, navigation paths, cookies and similar technologies.

• Other Information: responses to online forms, emails, revision requests and communications relevant to your service engagement.

5. How We Collect Your Information
We collect personal information via:

• Forms on our website and surveys.

• When you purchase or enquire about our services.

• When you interact with our website (including cookies and analytics technologies).

• Email or social-media communications.
  We may also receive personal information indirectly from third-party analytics or service providers, consistent with this Policy and applicable law. Captain Compliance+1

6. Why We Collect & How We Use Your Information
We use your information to:

• Deliver and manage the resume, cover letter, LinkedIn and career-services we provide.

• Process payments, verify your identity and prevent fraud.

• Send service updates, communications, and promotional offers (where you have given consent).

• Analyse and improve our website, products and client experience.

• Meet legal, regulatory or taxation obligations.
  We will never sell your personal information. We use it only for legitimate business purposes. Sprint Law+1

7. Disclosure of Information
We may disclose your personal information to:

• Service Providers: payment processors, IT and hosting providers, email and marketing service providers, analytics and cookie-tools.

• Legal/Regulatory Authorities: where required by law, court order or regulatory request.

• Business Transfers: in the event of a merger, sale, acquisition or re-organisation of our business.
  All third parties to whom we disclose personal information are bound by confidentiality and data-protection obligations consistent with this Policy.

8. Overseas Transfers / International Processing
Your data may be stored or processed outside Australia (for example via our website host, email platform or analytics service). When we transfer your personal information overseas, we take reasonable steps to ensure the overseas recipient complies with data-protection standards comparable to those in Australia, or where applicable, that you have provided express consent. Sprint Law

9. Data Quality, Storage & Retention
We maintain accurate, complete and up-to--date personal information.
We retain your personal information for up to 7 years after your last interaction, or longer if required by law (for example for taxation or record-keeping obligations). Once no longer needed, your personal information is securely deleted or anonymised.
We implement technical and organisational safeguards to protect personal information (encryption, access controls, firewalls, staff confidentiality obligations). GDPR Local

10. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to support website functionality, run analytics, measure performance, and for marketing where you consent.
You can adjust your browser settings or visit the “Cookie Settings” on our website to manage or disable cookies, though this may affect website performance.
Non-essential cookies (for advertising or personalization) are used only if you have given consent.

11. Your Rights: Access, Correction, Portability & Erasure
You may:

• Request access to personal data we hold about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of your personal information (subject to legal/record-keeping requirements).

• Request a copy of your personal data in a portable format (e.g., CSV or PDF).
  To make a request, contact info@precisionpointresumes.com.
  We will acknowledge your request within 5 business days and respond within 30 calendar days. If we refuse your request, we will provide reasons and inform you of further options. Sprint Law

12. Direct Marketing & Promotional Communications
We will only send marketing emails if you have given consent. Each marketing email will include a clear unsubscribe link. If you unsubscribe, we will remove you from mailing lists within 5 business days.

13. Security of Your Information
We use industry-standard security controls to protect your personal information: encryption in transit and at rest, access restrictions, regular internal and external security audits, and confidentiality obligations for staff and contractors.
While we take all reasonable steps to safeguard your data, no system is 100% secure. We do not guarantee complete security but only reasonable efforts. OAIC

14. Data Breach Notification & Handling
In the event of a data-breach that is likely to cause serious harm, we will:

• Notify affected individuals and the OAIC as required by law within 30 days of becoming aware of the breach.

• Take immediate steps to contain the breach, investigate, remediate and prevent recurrence.
  For more information on privacy complaints or OAIC reporting: OAIC Privacy Complaints OAIC

15. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a minor without consent, we will take steps to delete that information promptly.

16. Third-Party Links & External Sites
Our website may include links to external websites which are not operated by us. We are not responsible for how these external sites handle your personal information. We recommend you review the privacy policy of any site you visit.

17. Changes to This Privacy Policy
We may update this Policy from time to time (for example, in response to legal or operational changes). The latest version will be posted on our website with an updated “Effective Date” and version number. Continued use of our services after changes constitutes your acceptance of the revised Policy. adma.com.au

18. How to Lodge a Complaint
If you believe we have breached the APPs or our privacy obligations, you may contact us at info@precisionpointresumes.com.
We will acknowledge your complaint within 5 business days, investigate promptly, and respond with outcome and next steps within 30 calendar days.
If you are not satisfied with our response, you may lodge a complaint with the OAIC through their official portal: https://www.oaic.gov.au/privacy-complaints/lodge-a-privacy-complaint-with-us

19. Contact for Privacy Enquiries
Precision Point Resumes
Email: info@precisionpointresumes.com